Return Policy

This Return Policy outlines the conditions under which Greengrspineea accepts returns and provides refunds for purchased digital wellbeing resources.

Physical Products

Printed materials such as workbooks and guide packs may be returned within 14 days of delivery if they arrive damaged or contain printing errors. Items must be returned in their original condition.

To initiate a return for physical products:

• Contact us at contactus@greengrspineea.world within 14 days of receipt
• Include your order reference and a description of the issue
• Provide photographs of any damage if applicable

Digital Products

Digital downloads and email-delivered materials are generally non-refundable once access has been provided, as the content cannot be returned. If you experience technical issues accessing a digital product, contact us and we will work to resolve the problem or provide a replacement file.

Refund Processing

Approved refunds are processed within 7 to 10 business days to the original payment method. Shipping costs for returned physical items are the responsibility of the customer unless the return is due to our error.

Non-Returnable Items

The following are not eligible for return:

• Digital products that have been successfully downloaded or accessed
• Items returned after the 14-day return window
• Products damaged due to customer misuse

Exchanges

If you received an incorrect item, we will arrange an exchange at no additional cost. Contact us with your order details to begin the exchange process.

Free Online Content

Protocols, diagnostic tools, and other free online resources available on this website are not subject to this Return Policy as no purchase is involved.

Contact for Returns

To request a return or refund, contact:

Greengrspineea
186 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand
Phone: +64 9 379 9550
Email: contactus@greengrspineea.world